Our Policies

Welcome to the No Hurt No Harm policy page.
Here you will find detailed information on our refund, delivery, return, and cancellation policies.

Refund Policy

Conditions for Refund:

• Customers are eligible for a refund if they receive a defective product, if the packaging is broken, or if the items do not arrive. Defective products include those that are spoiled, damaged, or otherwise unfit for consumption.

Time Frame:

• Refund requests must be made within 7 days of receiving the product. This ensures timely resolution and quality control.

Proof Required:

• To process a refund, customers must provide a photo of the issue, whether it is the defective product or the broken packaging. This helps us understand the problem and improve our service.

Process:

• Customers can request a refund by contacting us via email at info@nohurtnoharm.ie or through our contact form at https://nohurtnoharm.ie/contact-us/. Please include your order number and a description of the issue along with the photo.

Delivery Policy

Shipping Locations:

• We currently ship our vegetable juice shots to both Ireland and the UK.

Delivery Time Frame:

• For orders within Ireland, delivery typically takes 1-2 business days.
• For orders to the UK, delivery typically takes 3-5 business days.

Shipping Fees:

• A flat shipping rate of €4.99 applies to all orders within Ireland.
• A flat shipping rate of £4.99 applies to all orders to the UK.
• FREE Shipping over €48 Ireland/ €58 UK

Courier Services:

• We use DPD and Royal Mail for shipping, selected for their reliability and track record in handling perishable goods.

Tracking:

• Tracking information will be provided in the order confirmation email, allowing customers to monitor their delivery status.

Return Policy

Conditions for Return:

• Customers can return purchased goods within 7 days of receipt. Returns are accepted if the product is unused and in its original packaging.

Return Shipping:

• The amount is to be pre-agreed via info@nohurtnoharm.ie

Process:

• To initiate a return, please contact us via email at info@nohurtnoharm.ie or through our contact form at https://nohurtnoharm.ie/contact-us/. Include your order number and reason for return in your message.

Cancellation Policy

Cancellation Conditions:

• Customers can cancel their subscriptions or reservations at any time. We understand that plans can change, and we aim to be as flexible as possible.

Notice Period:

• There is no required notice period for cancellations. However, we appreciate if customers can notify us as soon as they decide to cancel.

Process:

• Customers can cancel their subscriptions or reservations through their account on our website or by contacting us via email at info@nohurtnoharm.ie or through our contact form at https://nohurtnoharm.ie/contact-us/. Please include your subscription or reservation details in your request.