Our Policies
Welcome to the No Hurt No Harm policy page.
Here you will find detailed information on our refund, delivery, return, and cancellation policies.
Refund Policy
Conditions for Refund:
- Customers are eligible for a refund if they receive a defective product, if the packaging is broken, or if the items do not arrive. Defective products include those that are spoiled, damaged, or otherwise unfit for consumption.
Time Frame:
- Refund requests must be made within 7 days of receiving the product. This ensures timely resolution and quality control.
Proof Required:
- To process a refund, customers must provide a photo of the issue, whether it is the defective product or the broken packaging. This helps us understand the problem and improve our service.
Process:
- Customers can request a refund by contacting us via email at info@nohurtnoharm.ie or through our contact form at https://nohurtnoharm.ie/contact-us/. Please include your order number and a description of the issue along with the photo.
Delivery Policy
Shipping Locations:
- We currently ship our vegetable juice shots to both Ireland and the UK.
Delivery Time Frame:
- For orders within Ireland, delivery typically takes 1-2 business days.
- For orders to the UK, delivery typically takes 3-5 business days.
Shipping Fees:
- A flat shipping rate of €4.99 applies to all orders within Ireland.
- A flat shipping rate of £4.99 applies to all orders to the UK.
- FREE Shipping over €48 Ireland/ €58 UK
Courier Services:
- We use DPD and Royal Mail for shipping, selected for their reliability and track record in handling perishable goods.
Tracking:
- Tracking information will be provided in the order confirmation email, allowing customers to monitor their delivery status.
Return Policy
Conditions for Return:
- Customers can return purchased goods within 7 days of receipt. Returns are accepted if the product is unused and in its original packaging.
Return Shipping:
- The amount is to be pre-agreed via info@nohurtnoharm.ie
Process:
- To initiate a return, please contact us via email at info@nohurtnoharm.ie or through our contact form at https://nohurtnoharm.ie/contact-us/. Include your order number and reason for return in your message.
Cancellation Policy
Cancellation Conditions:
- Customers can cancel their subscriptions or reservations at any time. We understand that plans can change, and we aim to be as flexible as possible.
Notice Period:
- There is no required notice period for cancellations. However, we appreciate if customers can notify us as soon as they decide to cancel.
Process:
- Customers can cancel their subscriptions or reservations through their account on our website or by contacting us via email at info@nohurtnoharm.ie or through our contact form at https://nohurtnoharm.ie/contact-us/. Please include your subscription or reservation details in your request.
These comprehensive policies are designed to be clear, fair, and supportive of our commitment to quality and customer satisfaction at “No Hurt No Harm.” If you have any further questions or need additional adjustments, please contact us directly.